Frequently Asked Questions
Everything you need to know about enhancing your home ambiance.
What is the average shipping time for AROMELY products?
Standard shipping typically takes 3-5 business days within the continental United States, while international orders may take 7-14 business days depending on the destination.
Do you offer a warranty on your scent diffusers?
Yes, all AROMELY diffusers come with a comprehensive 12-month manufacturer warranty that covers any defects in materials or workmanship.
Are your fragrance oils safe for pets and children?
Our fragrance oils are formulated to be IFRA-compliant and are safe for use around pets and children when used as directed in our cold-air nebulizers.
What is your return policy for home decor items?
We offer a 30-day window for returns on all unused and unopened products. If you are not completely satisfied, simply contact our support team for a prepaid return label.
How do I clean and maintain my AROMELY diffuser?
Maintenance is simple; we recommend wiping the nozzle with a small amount of rubbing alcohol every time you change your fragrance oil bottle to prevent buildup.
Can I change or cancel my subscription at any time?
Absolutely. You can modify your scent selection, adjust delivery frequency, or cancel your subscription directly through your account dashboard with no hidden fees.